Refund Policy

Return Policy

We offer a 30-day return policy, allowing you 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at cs@puckelite.com. If your return is approved, we’ll provide you with a return shipping label and instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

For any questions regarding returns, feel free to reach out to us at cs@puckelite.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and take appropriate action.

Exceptions / Non-Returnable Items

If you have questions or concerns about a specific item, please get in touch. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

To ensure you receive the item you want, we recommend returning the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we receive and inspect your return to inform you if the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at cs@puckelite.com.